I'll go straight to the point, working with this online agency was one of the worst mistakes ever.
*Poor and mediocre design.
*Every little change or revision takes 48 hours.
*Horrible Customer service.
*Low customer care and appreciation.
I will never ever use The logo Boutique, YES! they're cheap but so it's their service. I would recommend other design websites like 99designs.com or logoworks.com, but NEVER USE THE LOGO BOUTIQUE save your money for a real company.
Last but not least, after what happened to me, I've been reading some reviews and 99% of those reviews are bad reviews (no wonder why).
According to most of those reviews they're not located in the USA, 'm not 100% sure of this but they do freak out and they start giving you all type of excuses. Judge them for yourself.
Monetary Loss: $329.