The Logo Boutique

UPDATE:

So the company has notified me that they are refusing to issue me a refund unless I removed my negative reviews of their company. This is blackmail at its finest.

Additionally, they have refused to respond to my Better Business Complaint, So yes, please know that all of the positive reviews that you are reading about this company, are employees of the company. FRAUD COMPANY

Original Posting January 2, 2020

Designs are no better than using a free logo generator

I read amazing reviews for this company, but I am inclined to believe that those reviews were left by company's employees rather than actual clients. I paid to have a logo designed and left feedback for what I was looking for. None of my initial feedback was taken into consideration in the three initial "concepts" I was sent.

I asked for a refund so that I can use another company but was told that they do not issue refunds because they "worked so hard on the initial concept."

I am not sure what "hardwork" they are implying because that I was sent I had seen better using an online free logo generator. They offered me a site credit, for use for what exactly I am not sure.

As a REAL PAYING customer, I do not believe that the logos they represent on their site as being their actual work quality is real. They do not have the graphic design expertise to product these unique and creative concepts.

What you are really paying for is for them to use a logo generator because you just dont have time to click the web yourself.

Lackluster design, this is the company. Seeking creative and unique seek an actual a

professional design company.

If interested in seeing the marginal "concepts" contact me.

I paid for two sets of business cards and needed a new design for one. I previously ordered cards and the quality was great.

This past experience was awful. The project manager took a long time to give me proofs and kept sending me proofs with incorrect information. Two weeks after i accepted the proof i had to contact them and it had not been submitted for printing. When the cards arrived,it was awful.

I used minutemanpress to create a new order. I requested an address to return the cards. They are refusing to issue the refund. Instead a design credit.

I'm never using them. They do not want to give me a refund

Submitted order on a Sunday at 9 am. Website says that the first design will be made available within 24 hours.

After you get the order, in the middle of a 1000 word email, they disclose that they don't work on weekends. Fraud #1. When they call me, they treat my like an *** because I had messages them twice, asking them about their 24 hour first draft. I told them I wanted to cancel right then.

They refused and said they would assign a different project manager. 1st draft of designs were absolutely terrible. I gave them feedback 6 minutes after they sent it to me. They didn't acknowledge my feedback for a day and a half.

Three days later with no progress, I asked them to cancel my order. They didn't acknowledge my request, and 6 hours after I asked them to cancel my order, they submitted a second *** revision that was worse than the first. These guys are frauds. The quality they deliver is nothing like on their website.

Their delivery times are a lie.

Their satisfaction guarantee is a lie. This whole site is a scam.

I can't believe I have used The Logo Boutique over 5 times for some of my clients new logos (I used them for the price), but working with them is such a painful, and time-consuming experience.

They ask you to fill out a logo design questionnaire, and ask you for feedback on what you would like to see. However every single time, the first concepts NEVER follow any of the initial instructions and feedback I was asked for.

Creativity-wise, their designers are several steps below amateur. It's like they farm out projects to elementary-school students as part of a first-time school assignment.

Their designers are un-creative, and often times the logo concepts I get back include ready-made clip-art pictures you can quickly and easily find doing a Google image search.

I repeatedly explain to them how off the mark their concepts are, and have pointed out clip-art I found from sites like istockphoto and DepositPhotos.com, and more.

Then they apologize repeatedly, only to offer more concepts that are even further off the mark! Every time they say they have hired a "new designer" for the project, my prior feedback never gets passed onto the new designers, and then I ended up with almost 2-4 pages of back-and-forth messages complaining each time.

I just can't any more.